Privacy Policy

1. Introduction

Welcome to Veloura ("we", "our", "us"). Veloura is a premium fabric design studio founded by Dhara Vyas, based in Ahmedabad, Gujarat, India, operating under the website www.veloura.in. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our fabric design services.

Please read this Privacy Policy carefully. If you disagree with its terms, please discontinue use of the website. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.

2. Information We Collect

We collect information that you voluntarily provide to us when you use our website, contact us, or engage our services. This may include:

• Personal identification information such as your full name, phone number, email address, and WhatsApp number
• Business information if you are contacting us on behalf of a company, boutique or fashion label
• Project details including fabric preferences, design requirements, quantity, and budget information
• Communication records including messages sent via our website contact form, email correspondence, or WhatsApp conversations
• Location information (city/state) to understand your geographic requirements and arrange consultations or delivery
• Usage data including browser type, IP address, pages visited, time spent on pages, and referring URLs, collected automatically when you visit our website

3. How We Use Your Information

We use the information we collect for the following legitimate business purposes:

• To respond to your inquiries and provide fabric design consultation services
• To process and fulfil design commissions and orders
• To communicate with you about your project, provide design updates, and share delivery information
• To send you information about our services, new fabric collections, and promotions (only with your consent)
• To improve our website, services, and overall client experience
• To comply with legal obligations and protect our legitimate business interests
• To prevent fraud and ensure the security of our website and transactions

4. Information Sharing and Disclosure

Veloura is a boutique design studio and we take the privacy of our clients very seriously. We do not sell, trade, rent, or otherwise transfer your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:

• With trusted service providers who assist us in operating our website, conducting our business, and serving our clients — all of whom are contractually bound to keep your information confidential
• When required by law, regulation, or legal process, including orders from competent courts or government authorities in India
• To protect the rights, property, or safety of Veloura, our clients, or others, when disclosure is necessary or appropriate
• In connection with a business transfer, merger, or acquisition, where client information may be transferred as a business asset — in which case we will notify affected clients

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and understand where our visitors are coming from. Cookies are small data files placed on your device. You may configure your browser to refuse cookies; however, some features of our website may not function properly as a result.

We may use Google Analytics or similar analytics services to collect anonymous usage data. These services have their own privacy policies, and we encourage you to review them. We do not use cookies to serve you advertising from third parties, and our website does not display third-party advertisements.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorised access, use, alteration, and disclosure. We use secure communication channels for transmitting sensitive information and limit access to your personal data to those employees and associates who need it to perform their job functions.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You provide your information to us at your own risk.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. For active client relationships, we retain your information for the duration of our business relationship and for a reasonable period thereafter. For inquiries that did not result in a commission, we retain contact information for up to twelve months. You may request deletion of your data at any time by contacting us directly.

8. Your Rights

You have the following rights with respect to your personal information held by Veloura:

• The right to access the personal information we hold about you
• The right to request correction of any inaccurate information
• The right to request deletion of your personal information, subject to our legal obligations
• The right to withdraw consent to marketing communications at any time
• The right to lodge a complaint with the relevant data protection authority if you believe your rights have been violated

9. Third-Party Links

Our website may contain links to third-party websites, including social media platforms, Google Maps, and WhatsApp. These third-party sites have their own privacy policies and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit through links on our website.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we will take steps to remove that information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Veloura — The Art of Love
Fabric Design Studio by Dhara Vyas
Ahmedabad, Gujarat, India – 380006
Email: hello@veloura.in
Phone / WhatsApp: +00000 00000